Get the product you ordered or your money back—it’s that simple.

Akwaaba Money Back Guarantee applies to virtually every purchase you make on our site and there's no extra fees except explicitly stated. It is automatic and covers your purchase price plus transaction charges on eligible purchases. Please follow these steps to get a refund.

Contact Us

If you haven't received your policy number, go to My Products,select product in your purchase history to contact the seller.

Not resolved? Let us know.

If you have contacted your seller and the issue still isn’t resolved after three business days, contact us. You can count on hearing from us within 48 hours.

In order to be protected by Akwaaba Money Back Guarantee certain payment methods must be used and all eligibility requirements and deadlines must be met. For full terms and conditions, read Akwaaba Money Back Guarantee Policy.